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5G MONETIZATION CLOUD DIGITAL TRANSFORMATION TECHNOLOGY

Consumerization and Enterprise Transformation

The Enterprise Opportunity For telecom service providers, the consumer market has had its share of challenges. It doesn’t take a detailed analysis to determine that...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION IoT

Digital Commerce: Much More Than Billing 2.0

Telco billing systems have done a great job for mobile operators, some for as long as twenty years or more. But tomorrow’s Telcos need to...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Transaction Agnosticism: Why Transactions Are the Foundation of a Digital World

If you’ve ever had an online experience in which certain one-off transactions have longer response times than others (and I know you have), good chance...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION TECHNOLOGY

Are We Ready for the Telco Customer of 2022?

Digital technology isn’t just transforming businesses — it’s changing people too, and if Telco is going to be relevant to the customer of the future,...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION

Three Steps Across the Digital Divide

Many Telcos know that they’re losing revenue to internet competitors and sense that change is urgently needed if they’re to keep pace, but lack a...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

5G — What a Customer Wants. What a Telco Needs.

It has been a little over eight years since 4G was introduced to the world, giving us improved mobile commerce, gaming, video streaming and other...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Lies, Damn Lies and Real-Time Usage Notifications

The Business Value of Real-Time Usage Notifications Smartphone ‘real-time’ notifications are everywhere! I recently read that the average phone user receives up to 80 notifications...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION TECHNOLOGY

telco transformation

2017, The Year Telco Transformation Awakened

Jennifer Kyriakakis

Digital transformation, particularly in the telco market, has the unique distinction of being both a marathon and a sprint. It’s a sprint because operators need...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Why Consumers Want to Buy Mobile Services from Amazon or Netflix, and What Telcos Can Do About It

Jennifer Kyriakakis

We recently polled mobile users across the United States and the UK to find out which mobile apps they considered favorites, and why. The impetus...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Time for Telcos to Take a U-Turn

To regain consumer trust, telecoms are going to have to move past price and network comparisons. If I had to pick a soundtrack to accompany...

CUSTOMER EXPERIENCE

Digital Highway Performance

You’re merging onto the highway, you can see from the on-ramp the steady flow of cars at 65 mph (105 kph), you hit the gas...

CUSTOMER EXPERIENCE IT INFRASTRUCTURE

Enabling Generosity in Telecoms

Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Three Tips for Better Digital Engagement

Jennifer Kyriakakis

Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Customer Experience: Service is King

Jennifer Kyriakakis

Picture the scene: you’ve popped into a shop to pick up a ‘treat’ you saw through the window; cake, a piece of vintage clothing or...

CUSTOMER EXPERIENCE

Telcos are Crashing the Digital Transformation Party

Jennifer Kyriakakis

If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then...

CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

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