2024: The MATRIXX Year in Review

Jennifer Kyriakakis
5G MONETIZATION INDUSTRY INSIGHT NETWORK SLICING STANDARDS
2024: The MATRIXX Year in Review by Jennifer Kyriakakis
All 5G MONETIZATION AI ANALYTICS APIs B2B B2C CLOUD CUSTOMER EXPERIENCE DIGITAL BRAND DIGITAL MARKETPLACE DIGITAL TRANSFORMATION EDGE INDUSTRY INSIGHT INNOVATION IoT IT INFRASTRUCTURE MATRIXX TECHNOLOGY NETWORK SLICING PRIVATE NETWORKS SME STANDARDS TECHNOLOGY WHOLESALE
Woman on cell phone in a wheat field

Small Markets Don’t Mean Small Offerings: Staying Competitive in the Digital Era

Jennifer Kyriakakis
Regional service providers have an advantage over the national carrier: they have to, and get to, think local. They get to build strong relationships, offer...
CUSTOMER EXPERIENCE DIGITAL BRAND DIGITAL TRANSFORMATION

Key Takeaways from Digital Transformation World 2023

Monica Ricci
Digital Transformation World (DTW) is the premiere event for telco stakeholders to examine their current state, explore where their digital transformation journey is heading, and,...
5G MONETIZATION CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INDUSTRY INSIGHT
Female looking at phone

The Advent of the Digital Unbilled

Paul Gainham
I’m going to stick my neck out and say that the biggest tectonic shift in online commerce over the last decade has been its simplification....
CUSTOMER EXPERIENCE INDUSTRY INSIGHT
Abstract technology - elements radiating from center circles

A Change of Era in Wholesale

Paul Gainham
Experiences never commoditize. By its very nature, an experience is personalized, tailored, configurable and adaptable for businesses and consumers alike. Add in rich information, and...
INDUSTRY INSIGHT WHOLESALE
Young farmer standing in the corn field and using mobile phone

In Developing Markets, it’s Digital or Bust

A Smith
Operators in fast-growing emerging economies are facing a significant loss of customers and revenue as a direct result of 4G rollout and increasing smartphone adoption....
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
Man walking through terminal with luggage

Smart Spaces: The Emerging Frontier for 5G

A Smith
Why New Digital Environments Are a Smart Target for Tomorrow’s Telcos 5G is significantly different from previous generations of mobile technology. With 4G and its...
CUSTOMER EXPERIENCE INNOVATION

Can One Solution Support the Digital Needs of Both Consumer and Enterprise?

A Smith
B2B and B2C businesses may differ in their types of customers, transactions and strategies, but some things are synonymous across both segments. Both need the...
B2B B2C INDUSTRY INSIGHT MATRIXX TECHNOLOGY
enterprise steerage image

In Telco, Why Is Steerage-Class Treatment Reserved for Business-Class Customers?

A Smith
The retail experience for many modern consumers has undergone a revolution in recent years thanks to digital transformation, which has eliminated much of the tedious...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Digital Commerce in the 5G Era Will be Based on Simplicity and Choice

Marc Price
There is a fallacy prevalent in the service provider industry that complexity means choice. The tradeoff, so the thinking goes, is between one-size-fits-all plans, such...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Consumerization and Enterprise Transformation

A Smith
The Enterprise Opportunity For telecom service providers, the consumer market has had its share of challenges. It doesn’t take a detailed analysis to determine that...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION IoT

Digital Commerce: Much More Than Billing 2.0

A Smith
Telco billing systems have done a great job for mobile operators, some for as long as twenty years or more. But tomorrow’s Telcos need to...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Transaction Agnosticism: Why Transactions Are the Foundation of a Digital World

A Smith
If you’ve ever had an online experience in which certain one-off transactions have longer response times than others (and I know you have), good chance...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION TECHNOLOGY

Are We Ready for the Telco Customer of 2022?

A Smith
Digital technology isn’t just transforming businesses — it’s changing people too, and if Telco is going to be relevant to the customer of the future,...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION

Three Steps Across the Digital Divide

A Smith
Many Telcos know that they’re losing revenue to internet competitors and sense that change is urgently needed if they’re to keep pace, but lack a...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

5G — What a Customer Wants. What a Telco Needs.

A Smith
It has been a little over eight years since 4G was introduced to the world, giving us improved mobile commerce, gaming, video streaming and other...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
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