The Digital Dozen eBook: B2B Use Cases
The enterprise market is the new growth battleground for telcos. Service differentiation is everything, driving the need for a new and more dynamic commercial and experience model.
Growth in B2B ICT services is a strategic imperative for telcos. Addressing the current shortcomings in customer experience and commercial agility delivery are foundational to delivering that growth. This report surveyed 400 enterprises and CSP’s for their reflections on where that commercial relationship is in need of improvement.