IDC surveyed 300 organizations around the globe to find out how they view their mobile service providers and how operators can begin to build a more partner-focused relationship through transparency and self-service.
Thanks to 5G and IoT, enterprise transformation is accelerating. But, how will telcos benefit from these innovations as they open up new ways to monetize offerings, manage capabilities and conduct business?
In the past, telco revenue from enterprise relied on connectivity services. However, non-connectivity services, such as cloud and security, are now significant revenue drivers, forcing operators to find new ways to satisfy their enterprise segment.
Digital-first commerce goes beyond the consumer, as the same capabilities open opportunities for enterprise in spending, departmental management, asset control and more. However, with IoT and 5G, enterprise must have a digital platform that is equipped to handle these functions.
A new digital customer experience will require a new digital operating model. The best approach will depend on your digital strategy, market context and appetite for rapid change. Discover how leading telcos can reinvent themselves into leaders of the digital economy.
Customers use their mobile devices 150+ times per day. Each of those is a monetization opportunity won or lost. Discover how on-demand personalization, social sharing, rewards programs and digital-assets-as-currency can help you lead with digital.
Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
