The Orange Romania Billing Development and Operations Team were trained, took the lead on the initial deployment and are now fully self-sufficient in their MATRIXX operations.
Hong Kong is one of the most competitive and dynamic communications markets in the world, with mobile penetration rates in excess of 300% and internet penetration rates at nearly 100%. Explore how HTHK transformed with infrastructure to innovate and provide enhanced customer experiences and achieve growth.
The tyranny of commoditization remains the single biggest threat to the telco commercial model. A new North Star is needed. There must be a shift from an inside-out, network-first portfolio focus to a more agile, streamlined and outside-in, customer-first approach that is founded on the inalienable principle that compelling digital experiences never commoditize.
New frontiers in monetization and an innovative approach has become crucial for companies seeking to transform their operations. However, to achieve this, they must break down the traditional barriers between online charging and billing.
MATRIXX digital monetization is a unique alternative to legacy billing approaches. Transparency, accuracy and trust become the new bywords for telco revenue management.
The pod is delighted to welcome back special guest Jennifer Kyriakakis of MATRIXX. The dominant theme of DTW this year was AI, so they discuss its implications for the industry, before concluding with a look at Germany’s hardening stance towards Chinese kit vendors.
MATRIXX is the only platform that enables CSPs to overcome the limitations of traditional billing systems, delivering increased agility and a foundation for cost-efficient and seamless digital transformation.
If CSPs are to capitalize on the overall edge opportunity, they must pivot from the “network-out” model of service delivery that has served them for the last 20+ years to a customer-focused, “value-in” model. New edge services are driven by a new monetization model.
Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
With MATRIXX, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.
Starting a new service package doesn’t have to be complicated. With MATRIXX, users can quickly and easily activate and personalize their voice, text and data packages.
When data balances start to deplete, users should receive an alert. MATRIXX delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.
Simplify the buying experience and give customers control over their digital experience with roaming passes. MATRIXX delivers a better digital interaction with stress-free roaming passes for customers worldwide.
Real-time offers, like Spotify day passes, deliver a better overall customer experience and better business results. Instantly receive customized offers, easily view and purchase exactly what you need, and see how much you’ve saved.
