Hong Kong is one of the most competitive and dynamic communications markets in the world, with mobile penetration rates in excess of 300% and internet penetration rates at nearly 100%. Explore how HTHK transformed with infrastructure to innovate and provide enhanced customer experiences and achieve growth.
The tyranny of commoditization remains the single biggest threat to the telco commercial model. A new North Star is needed. There must be a shift from an inside-out, network-first portfolio focus to a more agile, streamlined and outside-in, customer-first approach that is founded on the inalienable principle that compelling digital experiences never commoditize.
MATRIXX digital monetization is a unique alternative to legacy billing approaches. Transparency, accuracy and trust become the new bywords for telco revenue management.
MATRIXX is the only platform that enables CSPs to overcome the limitations of traditional billing systems, delivering increased agility and a foundation for cost-efficient and seamless digital transformation.
Network slicing is a fundamental component of the 5G experience, but how can network slicing enable MNOs to be true value-added partners? Read the white paper to discover how MNOs can best optimize and monetize the flow of mobile traffic as networks evolve to the 5G Core.
To successfully monetize 5G, telcos must assume new roles and partnerships, especially in the enterprise space. As part of a broad-based strategy for 5G, successfully utilizing network slicing will deliver improved B2B, B2C, B2B2B and B2B2C opportunities, propel innovation and unleash a wave of possibilities.
Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
With MATRIXX, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.
Starting a new service package doesn’t have to be complicated. With MATRIXX, users can quickly and easily activate and personalize their voice, text and data packages.
When data balances start to deplete, users should receive an alert. MATRIXX delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.
Simplify the buying experience and give customers control over their digital experience with roaming passes. MATRIXX delivers a better digital interaction with stress-free roaming passes for customers worldwide.
Real-time offers, like Spotify day passes, deliver a better overall customer experience and better business results. Instantly receive customized offers, easily view and purchase exactly what you need, and see how much you’ve saved.
Today’s customer is about personalization and control. Not every consumer wants, or needs, the same capabilities. With asset exchanging through MATRIXX, users can swap out what they don’t use for the features they prefer.
Sharing your mobile plan is easy. Simply choose who you want to share with and find exactly what you need in the marketplace offers. Your group is notified instantly, and the plan is managed through real-time usage visibility.
