The Orange Romania Billing Development and Operations Team were trained, took the lead on the initial deployment and are now fully self-sufficient in their MATRIXX operations.
Hong Kong is one of the most competitive and dynamic communications markets in the world, with mobile penetration rates in excess of 300% and internet penetration rates at nearly 100%. Explore how HTHK transformed with infrastructure to innovate and provide enhanced customer experiences and achieve growth.
The tyranny of commoditization remains the single biggest threat to the telco commercial model. A new North Star is needed. There must be a shift from an inside-out, network-first portfolio focus to a more agile, streamlined and outside-in, customer-first approach that is founded on the inalienable principle that compelling digital experiences never commoditize.
MATRIXX digital monetization is a unique alternative to legacy billing approaches. Transparency, accuracy and trust become the new bywords for telco revenue management.
MATRIXX is the only platform that enables CSPs to overcome the limitations of traditional billing systems, delivering increased agility and a foundation for cost-efficient and seamless digital transformation.
Sharing plans and allowances across any enterprise size is an approach to managing thousands of employees and their plans that gives real-time visibility of consumption at a company, department and employee level, and provides controls to manage thresholds and limits by the enterprise themselves.
Private networks offer unrivaled speed, security and latency, however, the key to success is developing a custom business case unique to each organization. With a strategy based on connecting network services to enterprise value and customer outcomes, private networks can foster new business models and cultivate multi-party relationships that drive revenue.
With real world metrics of +77 Net Promoter Score, customer retention rates of 95% and 40% lower cost-to-serve, advanced consumer digital deployments have lead the way in delivering breakthrough customer experiences. The dash for growth, pandemic acceleration of digital adoption and B2B monetization platform scale are driving the same need and opportunity in the SME segment. The opportunity is now. The time is now.
With consumer markets relatively flat, the growth spotlight of telco executives and shareholders is focused on the enterprise market. With B2B business expected to contribute some 50% of telco revenue by 2025, the key question is where will that growth come from?
Small medium enterprises are the key growth engine for telcos. Serving them on their terms requires a new, dynamic monetization model and approach.
Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
With MATRIXX, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.
Starting a new service package doesn’t have to be complicated. With MATRIXX, users can quickly and easily activate and personalize their voice, text and data packages.
When data balances start to deplete, users should receive an alert. MATRIXX delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.
