This project, sponsored by Bell Canada, STC Group and Vodafone, and in partnership with Celfocus and Qeema, represents the third time MATRIXX has been honored with an Outstanding Catalyst award from TM Forum
FOSTER CITY, Calif., June 26, 2024 — MATRIXX Software, a global leader in 5G and digital monetization solutions, today announced it was jointly honored with a TM Forum Award for Outstanding Catalyst in the Application of AI and Automation during Digital Transformation World 2024, alongside partners Celfocus, a leading European system integrator and Qeema, a leading ICT solutions provider and system integrator.
The Catalyst, titled Real-Time Intelligent Customer Experiences, demonstrated how using AI to automate personalized customer interactions can increase customer satisfaction scores up to 10%, increase revenue up to 15%, improve call deflection up to 50%, reduce call handling time up to 40% and improve first call resolution rates up to 20%.
Project champions included Bell Canada, the country’s largest telco, stc Group, a leading telecommunications and technology provider in the Middle East and North Africa and Vodafone, a global communications service provider.
“Our goal with this project was to highlight the critical role AI will play in improving customer experiences and increasing revenue and to demonstrate that much of its potential can be unlocked by better utilizing telco data,” said Marc Price, CTO at MATRIXX Software. “Real-time monetization data is critical to accurately forecasting changes to customer usage patterns and charges, giving CSPs the intelligence they need to accurately create personalized offers to address customers’ needs. We are honored to have been recognized by TM Forum, along with our partners, for showcasing the outstanding capabilities of AI and automation to reshape the future of telecom services.”
The TM Forum Catalyst Awards celebrate the most revolutionary successes in advancing the telecoms industry, proofs-of-concept for industry standards, impact on global sustainability goals and noteworthy contributions to the acceleration of digital transformation throughout the industry. This is the third Catalyst win for MATRIXX in the past four years, previously winning twice in the Best Ecosystem Design category.
About MATRIXX Software
MATRIXX Software delivers a dynamic billing, monetization and charging solution proven at scale. Global service providers like Telefónica, IoT providers like Tata Communications and network-as-a-service providers like DISH rely on MATRIXX to overcome the limitations of existing billing applications. MATRIXX provides a unified platform that transforms and simplifies billing operations across consumer, enterprise and wholesale businesses. With MATRIXX, operators can rapidly configure, deploy and monetize personalized offerings, enabling commercial innovation and real-time customer experiences that drive revenue and growth.